Terms & conditions
STUDIO BOOKING, ARRIVAL & LATENESS POLICY:
Classes can be booked online up to two weeks in advance
We recommend arriving at the studio 15 minutes before class. However, we know this is not always possible. We ask that you arrive at the studio a minimum of 5 minutes before your class begins. If you are not at the studio and signed in for class 5 minutes before your class and there is a waitlist your spot may be offered to another yogi
On arrival at the studio it is of the utmost importance that you check-in for your class with one of our team. For health & safety reasons we need to know when you have arrived in the building and have this recorded
Once the class has started, no late arrivals will be permitted to enter the class
LATE CANCELLATION/NO SHOW POLICY:
There is no fee for cancelling your class 2 hours prior to the start of the scheduled class time. If you cancel within 2 hours of the class start time then an £8.00 fee is applied, or you will lose your class pass. Please remember that you must go to our online booking system and remove yourself from the class list.
PLEASE NOTE we will not accept email or phone cancellations.
AGE RESTRICTIONS:
If you are 16 and above you are able to attend any of our classes, workshops and programmes
Those aged 13 and over are permitted into classes with a parent or guardian present in the class with them
Anyone under the age of 13 is unable to participate in public classes and workshops. All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises.
STUDIO CAPACITY:
The Orchard Studios has a maximum capacity of 10 yogis.
Please respect our team when we tell you that a class is full and know that we will do our best to get you into a class, however, if you have not booked in advance we cannot guarantee a spot for you
SHOP POLICY:
The Orchard Studios will credit or exchange all sales of goods within 7 days from purchase with a valid receipt if they are unused and in saleable condition excluding sale items.
OPENING HOURS & TEACHING SCHEDULE:
The Orchard Studios Ltd reserves the right to vary the class schedule and studio opening hours. These changes to the schedule will be published on the timetable online. The Studio may, at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
CANCELLATION:
In the event of the Company cancelling a Retreat/Workshop/Training Programme we will refund Members all deposits and payments they have paid. We cannot however compensate Members for travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. The Company reserves the right to cancel classes or sessions due to unforeseen circumstances that may occur. The Orchard Studios reserves the right, at its discretion, to change or modify the schedule, move classes on-line or offer usage of a different studio/location.
PERSONAL BELONGINGS:
Personal belongings are brought in the studio premises at the member’s risk and The Orchard Studios does not accept liability for any loss or damage whatsoever to such items.
Phones sounds must be completely silenced (sound and vibration off), or on airplane mode upon entry of the Studio User into the Studio, and throughout the Studio User’s entire visit.
ATTIRE & FOOTWEAR:
When attending classes wear a form of dress appropriate to the practice of Yoga. Footwear should be removed on entry to the premises and left on the bench and baskets provided in accordance with the instructions.
FITNESS & HEALTH:
Studio Users are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
Studio Users with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult his/her doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
SAFETY & HYGIENE:
Smoking is not allowed anywhere on the premises
No crockery, glass or food is permitted in the yoga studio.
Studio Users are requested not to walk around the Studio, changing rooms or showers barefoot if they have foot complaints (please wear flip flops).
Studio Users must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason.
In the event of a fire, Studio Users are asked to make their way to the nearest available exit.
GENERAL GUIDELINES:
Studio Users must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Studio Users.
Studio Users are required to give written notice to the Company of any change of email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company
The Company reserves the right to refuse admission to the Studio
A person who is not a Member or Studio User has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company
The Company may, if a Studio User so wishes, communicate with the Studio User by electronic mail (“email”). By providing an email address to the Company, the Studio User consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Studio User also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner
LIMITATION OF LIABILITY:
The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except insofar as loss is by law, incapable of exclusion.
It is the Studio User’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Studio Users accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Studio Users on the Studio premises or outside the Studio except insofar as such loss, damage, or injury is by law incapable of exclusion.
PRICING OPTIONS Ts&Cs
We allow for the cooling off period of 14 days for online sales on unused packages, apart from this any class package, membership, workshop or event purchase is non refundable.
CLASS PASSES
Single Class:
Single Class Use Only
Valid for 1 month from date of purchase.
5 Class Pass:
Activates on date of purchase with a 3 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 5 class pass
Passes are non-transferable and must be used only by the client named at purchase
10 Class Pass:
Activates on date of purchase with a 12 month expiry
If you cancel your booking in advance of the class your credit will be added back onto your account, however, if you do not show up for the class then you will lose 1 credit from your 10 class pass
Passes are non-transferable and must be used only by the client named at purchase
STUDENT FEEDBACK AND COMPLAINTS
We welcome feedback as we know that any feedback helps to improve not only us as individual facilitators but as a team and training programme. Complaints may be presented to the facilitators, at which time they will do their best to come to a solution that supports both sides.